FAQs
🚚 Order Processing & Shipping Information
At Suplank™, we’re committed to ensuring your order is carefully processed, securely packaged, and delivered as quickly as possible. Here’s everything you need to know:
🕒 Processing Time
1: Please allow 3–5 business days for order processing and production before shipment.
2: During peak seasons, sales, or special promotions, processing may take slightly longer.
3: You’ll receive a confirmation email once your order has been processed and prepared for shipment.
📦 Shipping Timelines
United States
:- Shipped via USPS or FedEx
:- Estimated delivery: 15–20 business days
International
:- Estimated delivery: 15–30 business days, depending on your location and nearest fulfillment center
⚠️ Note: Shipping times may be affected by customs, weather, demand, or global events. We appreciate your patience and understanding.
🔍 Order Tracking
:- Once your order ships, you’ll receive an email with tracking details.
:- Use your tracking number to follow your package’s journey right to your doorstep.
❌ Cancellations & Address Updates
:- You can request changes within 24 hours of purchase by emailing us at: support@suplank.com
:- Subject line: "CANCEL MY ORDER" or "ADDRESS UPDATE"
:- ⏰ After 24 hours — or once your order has shipped — cancellations and address changes are no longer possible.
📦 Delivery Attempts
:- Most carriers will attempt delivery two times.
:- If no one is available, the package may be returned to us.
:- Please ensure someone is present at your address during the delivery window.
🛡️ Damaged Items
We’ve got you covered! If your item arrives damaged:
1: Email us at suplank@gmail.com
2: Include your order number + a clear photo of the damage
3: We’ll send a free replacement right away ✅